Our Solutions - Training - The Art of Positive Interaction
The Art of Positive Interaction
This course is eight hours in duration and includes the content from The Art of First Response and adds negotiation skills.
The Art of Positive Interaction will provide the means by which ideas and feelings are turned into a believable and
effective method of communication. You must be able to read the situation then creatively improvise and adapt your
talk techniques to the circumstances. This course is ideal for any supervisor or manager.
Attendees will acquire the skills to:
Project confidence, competence and credibility by receiving and delivering information that is clear, concise, and to the point.
Perform in high-pressure situations by responding in a controlled manner rather than reacting with confusion, anger, fear, frustration, or avoidance.
Remain focused on the ultimate goal of engaging your audience.
Understand how to motivate ‘difficult’ people by using negotiation and conflict management skills.
Contact us to find out when the next course is scheduled.
Course outline:
In-depth verbal conflict resolution skills for supervisors and managers.
1. Professional Context
2. Types of People
3. React versus Response
4. Professionalism
5. Verbal & non-Verbal Communications
6. Dealing With Complaints
7. Dealing With Bullies
8. Dealing With Profanity
9. How To Say “NO” and Survive
10. Using Humour
Project confidence, competence and credibility by receiving and delivering
