Our Solutions - Training - The Art of First Response
The Art of First Response
Do you wish you could improve your communication skills so that you could effectively deal with difficult people?
If so, this course is for you as it is designed to equip employees and supervisors with the mental attitude and
communication techniques necessary to initially engage with a difficult individual and create opportunities for them to cooperate with you.
Attendees will acquire the skills to:
Project confidence, competence and credibility by receiving and delivering information that is clear, concise, and to the point.
Perform in high-pressure situations by responding in a controlled manner rather than reacting with confusion, anger, fear, frustration, or avoidance.
Remain focused on the ultimate goal of engaging your audience.
Understand how to motivate ‘difficult’ people by using conflict management skills.
The course is 4 hours in duration. Contact us to find out when the next course is scheduled.
Course outline:
Verbal conflict resolution for employees and supervisors
1. Public Relations
2. The Professional Context
3. Professionalism
4. Communications Techniques
Project confidence, competence and credibility by receiving and delivering
